This Privacy Policy explains how Team Next Level collects, uses, stores, and protects your personal information. It applies to the teamnextlevel.au website and to the coaching relationship. Where this policy and the Client Service Agreement overlap, the Client Service Agreement governs the coaching relationship.
1. Who we are
Coach: Kurt Dell trading as Team Next Level
ABN: 39 117 460 271
Email: kurt@teamnextlevel.au
Website: www.teamnextlevel.au
For any privacy question, or to exercise any of the rights in Section 7, contact Kurt Dell at kurt@teamnextlevel.au.
2. Information we collect
We collect and store the following information for the purpose of delivering coaching services:
- Contact details (name, email, phone number, address)
- Health and fitness information (medical history, current conditions, medications, injuries)
- Body composition data (weight, measurements, progress photos)
- Training and nutrition data (check-in submissions, program adherence, dietary intake)
- Communications (messages, voice notes, emails, video call recordings where applicable)
- Bloodwork results, where you provide them for exercise prescription purposes
We collect only the information we need to provide coaching services.
3. Sensitive health information
Health and fitness information, progress photos, and bloodwork results are sensitive information under the Privacy Act 1988. We collect this information only with your explicit consent, use it only for delivering coaching services, and store it with additional security measures.
You expressly consent to the collection, use, and storage of this sensitive information for the purpose of delivering coaching services when you agree to the Client Service Agreement.
4. How we use your information
We process your data on the following bases:
- Performance of the Client Service Agreement (delivery of coaching services)
- Your explicit consent (for sensitive health information and marketing communications)
- Our legitimate interests (business administration, service improvement, legal compliance)
We use your information to design and deliver your coaching, to communicate with you, to administer billing, and to meet our legal and record-keeping obligations.
5. Data security
Your information is stored securely using industry-standard encryption and access controls. Progress photos and sensitive health information are stored in access-restricted systems.
6. Who we share information with
We do not share your information with third parties except:
- Where required by law or a regulatory authority
- With your explicit consent
- With service providers necessary for delivery (for example, the third-party software provider that runs the Team Next Level app, Stripe payment processing, and cloud storage providers)
- With professional advisers (lawyers, accountants) where necessary for business operations
All third-party service providers are required to maintain confidentiality and data security standards.
7. Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to the legal retention requirements in Section 8)
- Request restriction of processing in certain circumstances
- Receive your data in a portable format
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise any of these rights, contact Kurt Dell at kurt@teamnextlevel.au. Progress photos may be deleted on request at any time.
8. How long we keep your data
We retain your data for the duration of the coaching relationship and for a period of seven (7) years after it ends, consistent with Australian tax and professional record-keeping requirements. Progress photos may be deleted on request at any time.
9. International clients
For clients resident in the European Union or the United Kingdom, we process data in compliance with the General Data Protection Regulation (GDPR) and the UK GDPR respectively.
For clients resident in New Zealand, we process data in compliance with the New Zealand Privacy Act 2020.
10. Data breach notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected clients and the relevant authorities in accordance with applicable law.
11. Information collected by this website
Elite and Private Client applications
If you apply for Elite or Private Client coaching, the application form is sent through Formspree, a form service based in the United States, which passes it to Kurt Dell’s email and may keep a copy of the submission. The form collects your name, email address, Instagram handle, division, show plans, competition history, goals, current coach and the plan you are applying for. Please do not include health details in the application. If we go ahead, health information is collected separately as described in Sections 2 and 3.
Booking a call
Calls are booked through Calendly, a scheduling service based in the United States. Calendly collects the details you enter when you book, such as your name and email address, and shares them with us so we can hold the call. Calendly’s own privacy policy applies to its service.
Payments
Payments are made through the Team Next Level app, which runs on a third-party coaching platform, and processed by Stripe. Your card details go to the payment provider. They are never sent to us or to this website.
Cookies and analytics
This website sets no tracking or advertising cookies and uses no analytics. If that changes, we will update this policy first. Third-party services you choose to use from this website, such as Calendly, the Team Next Level app and Stripe, may set their own cookies on their own sites.
Hosting
This website is hosted on Cloudflare. Like most hosts, Cloudflare may keep server logs, such as IP addresses, browser details and the pages requested, for security and to keep the website running.
12. Changes to this policy
We may update this policy from time to time. The current version and its effective date are shown at the top of this page. Material changes will be communicated to active clients.